return policy

If the delivered product is found to be defective, in principle, we will exchange it for the same product (size and color cannot be changed) after confirming the inventory.
Please contact us from the inquiry form of this store within 5 days with your name and order ID.
A photo of the product and a photo of the QC seal are required for the return procedure. We will send you instructions on how to send the photos, so please wait for our reply.

[Definition of defective products determined by this store]

・The product is torn ・The button is missing ・The zipper cannot be opened and closed

We accept returns, exchanges, or refunds only if there is a major loss or damage to the product itself, or if there is negligence on our part.

If you do not contact us in advance, we cannot accept

[Returns cannot be accepted in the following cases]

・Mistakes in the image ・Wrong order size specified ・Returns of non-defective products due to the customer's circumstances ・Products that have been delivered for more than 6 days Items that have been soiled, damaged, lost, or discarded, etc. Items that have been soiled by customers trying on items, etc. Other products subject to special projects (lucky bags, etc.)
・Hygiene products such as underwear and socks