Please read before purchasing

Important Notes When Placing an Order

When placing an order, please ensure to enter your full legal name in the purchase procedure screen.

If you place an order using a nickname or similar, there is a possibility that the product may not be delivered if it undergoes customs inspection.

In such cases, please note that we cannot refund the product price.

Order Confirmation Email Not Received

We have confirmed incidents where "order confirmation emails from our store are not being received."

This seems to mainly occur with carrier emails such as @ezweb.ne.jp, @docomo.ne.jp, and @softbank.ne.jp. It appears to be a nationwide issue, likely due to enhanced email filtering functions.

We have received reports that emails have been found in "spam folders," so please check your spam or promotion folders.

We also recommend registering with Gmail, as it has a lower probability of non-delivery.

Please note that there is no problem with the order system, and your order has been properly received. This issue pertains to the automatic emails sent from our store not reaching you.

Cancellation of Orders

We cannot accept cancellations once an order has been confirmed, as we proceed with the procurement process immediately. We appreciate your understanding.

Additionally, please note that we cannot accept changes to order details such as size, color, or payment method after the order has been finalized.

Out of Stock / Shipping Defects After Order Placement

At our store, inventory fluctuates rapidly, and items may go out of stock or have shipping defects after an order is placed.
In the event that an item is out of stock or has a shipping defect, we will contact you via email.
Particularly for取り寄せ商品 (items ordered from suppliers), we may not be able to secure stock depending on the supplier's situation. Please understand this in advance.

Regarding Long-Term Absence / Incorrect Address

If the storage period for your package expires, we will notify you with an absence notice. Please request redelivery yourself using the absence notice.

Items that have passed 10 days or more from the initial delivery date will be automatically returned to our overseas warehouse and disposed of. Please be aware of this in advance.

Furthermore, please note that in such cases, the product price cannot be refunded.

If an item is returned due to an unknown address, it will also be considered a long-term absence, so please carefully check that your address is correctly entered.

※If there is an error in the delivery address, the item will be returned due to an unknown address.

・We often see missing street numbers, so please check when purchasing.

※We cannot accept redelivery requests.

If cancellations due to customer reasons (long-term absence, incorrect address) continue, we may take measures to restrict payment methods. Please ensure you receive your ordered items within the designated period.