Please read before purchasing
About the arrival and departure period of products purchased on this site
We have overseas warehouses, so we will ship from overseas warehouses as soon as we receive orders from customers.
Also, please note that we cannot meet your request even if you fill in the desired delivery date and time in the remarks column.
Period from order to delivery
It takes about 10-21 business days (closed on Saturdays, Sundays, and public holidays) from order (after confirmation of payment) to delivery.
*Please note that this is the period when you place your order on a business day.
*Please note that we do not ship on Saturdays and Sundays.
*Also, orders placed after 17:00 on Friday will be shipped after Monday, so please place your order early.
*Even if you order together, the shipping fee will be 500 yen.
I did not receive an order completion email
We have confirmed that the order confirmation email from our store is not delivered .
@ezweb.ne.jp, @docomo.ne.jp, @softbank.ne.jp, seems to occur mainly in carrier mail. It seems to be an adverse effect of improving the mail filter function, and it is a phenomenon that is happening nationwide.
We have received reports that it was in the spam folder, so please check the spam folder and promotion folder once.
In addition, we recommend registering with Gmail, which is less likely to be undelivered.
In addition, there is no problem with the order system, so the order itself has been delivered properly. It is a phenomenon that the mail delivered automatically from our shop does not reach.
About canceling your order
As soon as your order is confirmed, we will start the order process, so we cannot accept cancellations. note that.
About changing the delivery address of ordered products
As soon as the order is confirmed, the order process will begin, so the delivery address cannot be changed.
Please make sure there are no mistakes when ordering.
Out of Stock/Defective Shipping after Ordering
At our store, the liquidity of the inventory is high, and it may be out of stock or defective in shipping after placing an order.
In the unlikely event that an item is out of stock or has been shipped, we will notify you by email.
In particular, we may not be able to secure the stock of ordered items depending on the situation at the place of order. Please note.
Regarding long-term absences and incomplete addresses
If the luggage storage period has passed, we will contact you with an absence notice. Please request redelivery by yourself from the notice of absence.
Products that have passed more than 10 days from the first delivery date will be automatically returned to the overseas warehouse and will be canceled. Thank you for your understanding.
Also, please note that we cannot refund the price of the canceled product due to this.
Even if it is returned due to an unknown address, it will be considered that you have been away for a long time, so please make sure that your address is correct.
* If there is an error in the delivery address, it will be returned as the address is unknown.
・There are a lot of omissions in the street address, so please check when purchasing.
* We cannot accept reshipment.
If cancellations continue due to customer's convenience (long-term absence, incomplete address), we will take measures to limit payment methods. Please make sure that you receive the ordered products within the period.
Please read the following notes before purchasing
1) The color of the product may differ from the image due to indoor lighting and lighting conditions.
Also, depending on the usage environment of the monitor such as smartphone or PC, the color of the actual product may look slightly different from the actual product, so please understand before purchasing.
2) For products that have been ordered, we cannot accept changes in color, size, payment method, etc., so please check again before placing your order.
3) Sewing may be rough because it is an overseas product. There may be frayed threads, unfinished threads, no laundry tag, wrinkles, beads, buttons, etc. Please purchase after understanding in advance.
Also, since it is an overseas product, unlike Japanese products, some bottoms such as jeans and denim do not have holes in the buttonholes. In that case, the customer will have to drill the holes themselves, so please understand and acknowledge this in advance before purchasing.
4) Depending on the production lot, patterns, shades of colors, and accessories (buttons, etc.) may vary.
About personal information
Please be assured that your personal information will not be used for anything other than shipping.
We will reply to your inquiry within 3 business days, excluding weekends and holidays.